King Computer Solutions

Cannot delete message from Outlook

Method 1

  • Clear the Deleted Items folder and try to delete the message again.

Method 2

Edit the message;

1. Open the message by double clicking on it

2. Choose Edit-> Edit message

3. Type or remove some characters (I usually type 3 spaces)

4. Save and close the message

5. Try to delete the message again

Method 3

Run scanpst.exe against your Personal Storage (pst-) file. By default the scanpst.exe tool is located in;

C:\Program Files\Common Files\System\MSMAPI\<local ID>

To locate your pst-file;

Make sure you include hidden and system files and folders when searching for pst-file

By default it is located in C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\

You can also locate the file by using

Right click the root folder (probably Outlook Today)-> Properties-> button Advanced-> field Filename